Refund policy

 

At KOREJ Skin, we’re here to make sure your experience is as seamless and joyful as possible—from the moment you order to the moment your package arrives at your door. We carefully pack each item with love in San Diego, CA, but we know that sometimes it's a long journey to you and things can go awry during shipping. If you're package arrives and it looks like there may be an issue, please take these steps:


Before You Open Your Package

We’re so excited for you to dive into your order! To help us provide the best support if something isn’t perfect, we kindly ask you to take a quick video before opening the package.

Here’s why:
  • If the package was damaged during shipping or something is missing, the video gives us a clearer picture of what happened.
  • It helps us resolve issues faster—whether that’s sending a replacement, issuing a refund, or addressing concerns with our shipping partners.
Think of it as your “insurance policy” for peace of mind!


How to Report an Issue

We hope everything arrives exactly as expected, but if it doesn’t, here’s what to do:
  1. Record a short video of the unopened package, then continue filming as you unbox it, showing the contents clearly.
  2. Snap a couple of photos of any damage or incorrect items, if needed.
  3. Email us at hi@korejskin.com within 7 days of delivery. Please include your order number (usually looks like #2790 for example), video, photos, and a short description of the issue so we can get it sorted out for you ASAP.


Why This Step Matters

We know it might feel like an extra step, but it’s a huge help! Your video allows us to quickly understand the situation and ensures we can give you the best solution. Plus, it helps us improve our packaging and shipping process to make every delivery even better.


Adverse Reactions 

We do our best to provide information up front to help determine if a product is right for you (see our product FAQs), but we understand that adverse reactions can still occur. If you've had an adverse reaction to a product, please send an email to hi@korejskin.com with photo or video attachments documenting the reaction so our team can address it appropriately. We can absolutely issue a refund for the product due to any adverse reactions.

 

Returns

 

Due to safety and contamination concerns, personal care goods (such as beauty and skincare products) cannot be returned. We can issue refunds or replacements on a case by case basis, please see above for more information.